Shipping & Returns

Most in-stock pieces are prepared for dispatch within 1 to 2 business days. During holidays, collection launches, or high-volume periods, processing may take a little longer.

When your order ships, you will receive tracking details at the email address used at checkout.

We currently deliver to addresses in the United States. Standard shipping is complimentary on eligible US orders of $59 or more.

Available shipping methods and estimated delivery dates are shown at checkout before payment. Delivery estimates may change if a carrier is delayed.

Please review your shipping address carefully before placing an order. If you need to request an address correction, contact us as soon as possible.

You may request a return or exchange within 30 days of delivery for an unworn piece with proof of purchase. Items must be in their original condition and packaging.

Orders using ENERGY20 follow the same return rules. Personalized pieces and items explicitly marked Final Sale are not eligible for return or exchange.

Email support@meridcrystal.com within 30 days of delivery. Include your order number and the email address used at checkout. For an exchange, tell us which size or item you would like.

We will confirm eligibility and email return instructions and the address to use. Please wait for authorization before sending anything back, then ship your return within 7 days of authorization.

Within 3 business days of receiving your return, we will inspect it and, if eligible, initiate a refund to the original payment method. Your payment provider may take additional time to post the credit.

If you have a question about your refund, email support@meridcrystal.com with your order number.

If your order arrives damaged, incorrect, or missing an item, contact us within 7 days of delivery with your order number and clear photos of the packaging and item.

We will review the issue and help with the next step as quickly as possible.